Frequently Asked Questions
Orders and Shipping
How long does it take to receive an order?
Orders are processed within 2–5 business days. The current standard delivery estimates are 5–10 business days for Canada, 7–14 business days for the United States, and 10–21 business days for supported international destinations. Delivery estimates are not guarantees. See the Shipping Policy for the complete terms.
Will I receive tracking?
Tracking information is emailed after an order ships. The carrier may take 24–48 hours to update the tracking record.
Where does North Pyramids ship?
The country selector and checkout show the destinations currently supported by the store. Canada and the United States have their own markets; selected additional countries are available through the International market. Shipping rates are calculated at checkout based on destination and order weight.
Are customs duties included?
International orders may be charged customs fees, import duties, or taxes on arrival. The Shipping Policy states that these charges are the customer’s responsibility and are not included in the order total or shipping cost.
Products, Fit, and Care
How do the products fit?
Fit varies by product. The collection includes classic, relaxed, and intentionally oversized silhouettes. Review the size guide and fit notes on the individual product page instead of assuming every tee or hoodie fits the same way.
Where can I find materials and fabric weight?
Each product description lists its verified fibre blend and fabric weight where the supplier provides one. Colour-specific blends can vary, particularly for heather, sport-grey, or camo variants.
How should I care for a garment?
Follow the care instructions on the product page and garment label. Printed, embroidered, garment-dyed, and blended products may require different care, so one method should not be assumed for the entire collection.
How are products produced and fulfilled?
North Pyramids products are fulfilled on demand through Printful, a global print-on-demand partner. The fulfilment location may vary by product availability and destination.
Returns and Order Issues
What is the return window?
The authoritative Refund Policy provides a 7-day return window from the date an item is received. Eligible items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Sale items and gift cards are not returnable. Customers receiving merchandise in the European Union also have the 14-day cooling-off right described in the policy.
What if an item arrives damaged, defective, or incorrect?
Inspect the order after delivery and contact hello@northpyramids.com promptly with the order number and clear photos. The store will evaluate the issue and provide the next steps.
Contact
How can I reach North Pyramids?
Email hello@northpyramids.com for order, sizing, product, collaboration, or general questions. You can also use the Contact page.